Our team has been where you are - maintaining networks for small to medium-sized businesses, helping business owners manage their IT budgets, keep old systems running, solve end-user problems and plan for growth.
We are more than just a remote help desk, we are local, and can represent you both remotely and on-site at your client if needed.
Every partner in our group brings experience and skills that we leverage to make the entire team more effective and profitable.
Your clients need you to be available for them when they have problems, or when they are ready to talk about growth, but you can't be in two (or more) places at once. That's where we can really help you focus your attention on the interactions that require your personal touch and let us take care of the rest in the meantime!
The work of IT never ends - there's no such thing as being "caught up" - but with a support system behind you, it's actually possible to plan a real VACATION - get off the grid - and know that a capable team that knows your clients and knows your values will take care of their needs.
And if there's a crisis, you can handle it without distraction, and with peace of mind.
Our partners choose whether to forward all their calls so that we are the first line of service, or only refer some callers to the help desk as needed. All work is documented in tickets, billed to you as the account owner at a rate that makes everyone happy.
We utilize industry leading products to monitor systems in order to alert you to problems that can be turned into revenue opportunities, or solved before they become critical. Automation makes maintenance quick and easy, and remote access saves hours of travel. Sharing these systems makes collaboration between you and our team effortless.
We are certified partner resellers for Office 365, Acronis Cloud Backup, and Webroot Antivirus. We manage these services for your clients on your behalf.